Customer service

Returns & complaints

Not happy with a product or need to make a complaint? Sort it out online in a few steps — no paperwork, no phone calls.

14 days to return Handled online Simple process

How it works

You can handle the whole process yourself, online. Just follow the steps below.

Select your order and the products you want to return or claim. It only takes a few minutes.

Pack the product safely, ideally in its original packaging, so it isn't damaged in transit.

Choose the shipping method that suits you best and follow the instructions in the form.

Once your parcel arrives, we'll start processing it and keep you informed about the next steps.

Still not sure?

If you need help with a return or complaint, get in touch — we're happy to help.