Customer service
Returns & complaints
Not happy with a product or need to make a complaint? Sort it out online in a few steps — no paperwork, no phone calls.
14 days to return
Online form
Fast refunds
How it works
You can handle the whole process yourself, online. Just follow the steps below.
1
Fill in the form
Enter your order number and select the products you want to return or claim.
2
Pack the items
Safely pack the goods, ideally in the original packaging.
3
Send the parcel
Print the label from the form and drop the parcel off at a pickup point.
4
We'll sort it out
Once we receive the parcel we'll refund you or process the complaint right away.
Still not sure?
We're here for you
If you need help with a return or complaint, get in touch — we're happy to help.